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RjohnD6513
Participant
February 15, 2012
Question

Undefined error updating Adobe AIR on Windows Server 2008

  • February 15, 2012
  • 3 replies
  • 2079 views

I am trying to upgrade from Adobe AIR version 2.7.1.1961 to version version 3.1.0.4880.

The operating system is Windows Server 2008 Standard  - SP1

I am logged on as the administrator and shortly in the upgrade process, I receive a Window stating:

Sorry an error has occurred

An error occured while install Adobe AIR. Installation may not be allow by your administrator.
Please contact your administrator

Following is the install log:

[2012-02-15:15:56:56] Runtime Installer begin with version 3.1.0.4880 on Windows Server 2008 x86

[2012-02-15:15:56:56] Commandline is:

[2012-02-15:15:56:56] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2012-02-15:16:02:46] Relaunching with elevation

[2012-02-15:16:02:46] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\1\air704f.tmp\adobe air installer.exe -ei

[2012-02-15:16:02:46] Runtime Installer begin with version 3.1.0.4880 on Windows Server 2008 x86

[2012-02-15:16:02:46] Commandline is: -stdio \\.\pipe\AIR_15060_0 -ei

[2012-02-15:16:02:46] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2012-02-15:16:02:46] Starting silent runtime update. Updating runtime from version 2.7.1.19610 to version 3.1.0.4880

[2012-02-15:16:02:46] Installing msi at c:\users\admini~1\appdata\local\temp\1\air704f.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2012-02-15:16:02:46] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2012-02-15:16:02:46] Rolling back install of c:\users\admini~1\appdata\local\temp\1\air704f.tmp\setup.msi

[2012-02-15:16:02:46] Rollback complete

[2012-02-15:16:02:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2012-02-15:16:02:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2012-02-15:16:02:46] Runtime Installer end with exit code 7

[2012-02-15:16:04:17] Runtime Installer end with exit code 7

Other notes that might be of use is that I have tried to uninstall Adobe AIR with a similar error message.

I am hoping someone can provide some insight on how to resolve this situation.

This topic has been closed for replies.

3 replies

chris.campbell
chris.campbell
Legend
February 15, 2012

Thanks for posting the log.  It appears that the MSI portion of the install is failing.  This is typically due to a missing .msi file in Window's installation folder.  However, without the MSI log (which is a seperate log we have to specifically enable) we won't know for sure.

Microsoft has just released a new utility that can help resolve installation problems like this.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the MSI installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:

AIR Installer Log Instructions

Thanks,

Chris

R
RjohnD6513Author
Participant
February 16, 2012

Thanks for the links above.

I downloaded and run the Microsoft Install and Uninstall Fix It. Thinking there could be issues with the current version of AIR, I ran the utility and chose to uninstall the current version of AIR; and was successful.

I followed up by restarting the computer and then go to the Adobe AIR download page. When I try to install the new version, it get basically the same error message.  The log file from the install is below.

[2012-02-16:18:07:14] Runtime Installer begin with version 3.1.0.4880 on Windows Server 2008 x86

[2012-02-16:18:07:14] Commandline is:

[2012-02-16:18:07:14] No installed runtime detected

[2012-02-16:18:07:19] Relaunching with elevation

[2012-02-16:18:07:19] Launching subprocess with commandline c:\users\princi~1\appdata\local\temp\air11d3.tmp\adobe air installer.exe -ei

[2012-02-16:18:07:19] Runtime Installer begin with version 3.1.0.4880 on Windows Server 2008 x86

[2012-02-16:18:07:19] Commandline is: -stdio \\.\pipe\AIR_2648_0 -ei

[2012-02-16:18:07:19] No installed runtime detected

[2012-02-16:18:07:19] Starting silent runtime install. Installing runtime version 3.1.0.4880

[2012-02-16:18:07:19] Installing msi at c:\users\princi~1\appdata\local\temp\air11d3.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2012-02-16:18:07:19] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2012-02-16:18:07:19] Rolling back install of c:\users\princi~1\appdata\local\temp\air11d3.tmp\setup.msi

[2012-02-16:18:07:19] Rollback complete

[2012-02-16:18:07:19] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2012-02-16:18:07:19] Runtime Installer end with exit code 7

[2012-02-16:18:07:19] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2012-02-16:18:07:22] Runtime Installer end with exit code 7

Finally, when I try to run the fixit tool again, it is of no practical use as there is no program to repair.

Again,  I am hoping someone can provide some insight on how to resolve the current situation

chris.campbell
chris.campbell
Legend
February 17, 2012

Thank you for providing the AIR installer log.  The failure is occurring during the MSI portion of the AIR install, which unfortunately means we'll need yet another log.  Could you generate one and post the contents for me?

How to enable Windows installer logging

Thanks,

Chris

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