updated Adobe AIR and now Adobe reader crashes when trying to open PDFs created by Livescribe

Question

Adobe AIR auto-updated earlier this afternoon, and now every time I try to open a PDF created by Livescribe, Adobe Reader crashes.

Adobe Reader XI ver. 11.0.0.379

Adobe AIR ver. 3.5.0.1060

Windows 7 Pro, SP1

I have tried uninstalling/reinstalling both AIR and Reader, to no avail. I can provide install log for AIR if needed (just need to know how to upload it, or if you'd rather me paste the text).

Thanks for any help,

-Rick

chris.campbell · Answer

Hi Rick,I'm surprised that the AIR update would cause Reader to crash. I received an update to Reader recently (yesterday I think), could this have also occurred on your system? Regardless, we should be able to drop back to an earlier version of AIR to try it out. Just uninstall and then grab AIR 3.4 located here:http://download.macromedia.com/air/win/download/3.4/AdobeAIRInstaller.exePlease let me know if this helps.Thanks,Chris

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