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Participant
June 7, 2012
Question

We have an enterprise AIR app that fails during installation on some Windows clients

  • June 7, 2012
  • 5 replies
  • 1320 views

The file size is almost 1 gb, but it works perfectly on Macs and iPads, so can that really be the problem? Here is, what the log says:

[2012-06-07:09:49:14] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86

[2012-06-07:09:49:14] Commandline is:

[2012-06-07:09:49:14] No installed runtime detected

[2012-06-07:09:49:34] Starting runtime install. Installing runtime version 3.2.0.2070

[2012-06-07:09:49:34] Installing msi at c:\docume~1\str_sna\locals~1\temp\aire.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-06-07:09:49:51] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2012-06-07:09:49:51] Runtime Installer end with exit code 0

[2012-06-07:09:49:53] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86

[2012-06-07:09:49:53] Commandline is: -installupdatecheck

[2012-06-07:09:49:53] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-06-07:09:49:54] Performing pingback request

[2012-06-07:09:49:54] Pingback request completed with HTTP status 200

[2012-06-07:09:49:54] Starting runtime background update check

[2012-06-07:09:49:54] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.2.0.2070/update

[2012-06-07:09:49:54] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.2.0.2070/update to C:\Documents and Settings\str_sna\Application Data\Adobe\AIR\Updater\Background

[2012-06-07:09:49:55] Runtime update not available

[2012-06-07:09:49:55] Unpackaging cancelled

[2012-06-07:09:49:55] Runtime Installer end with exit code 0

[2012-06-07:09:50:39] Application Installer begin with version 3.2.0.2070 on Windows XP x86

[2012-06-07:09:50:39] Commandline is: D:\usabraending\ecapsUS.air

[2012-06-07:09:50:39] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2012-06-07:09:50:40] Unpackaging file:///D:/usabraending/ecapsUS.air to C:\Documents and Settings\str_sna\Local Settings\Temp\fla13.tmp

[2012-06-07:09:53:49] Application signature verified

[2012-06-07:09:53:49] Unpackaging/validation complete

[2012-06-07:09:53:49] No app located for appID 'com.oticon.ecaps.eCaps' and pubID ''

[2012-06-07:09:54:13] Converting unpackaged application to a native installation package in C:\Documents and Settings\str_sna\Local Settings\Temp\fla14.tmp

[2012-06-07:09:56:07] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #3003" errorID=3003]

Does the last line in the log ring a bell to anyone? Any help here is very much appreciated as we are in the middle of a global role out.

Cheers,

Jesper

This topic has been closed for replies.

5 replies

chris.campbell
Legend
June 20, 2012

Hi Jesper,

Sorry for the delay.  Error 3003 is "File or directory does not exist.".  Have you reproduced this on more than one system?

Chris

Participant
June 21, 2012

Hi Chris

Thanks for getting back to us. Yes, it happens on a number of computers, but so far only on XP. It installs perfectly fine on any other OS. PLease let me know what you need from us in order to help us the best way.

Cheers,

Jesper

Director of Technology

In2media

chris.campbell
Legend
June 26, 2012

Hi Jesper,

Could you open a new bug report on this problem at bugbase.adobe.com.  Please include a copy of your application, or if you'd like to keep it private feel free to email it to me directly (ccampbel@adobe.com).

Thanks,

Chris