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A
Anonymous
March 30, 2011
Question

webkit.dll crash on launch

  • March 30, 2011
  • 1 reply
  • 5071 views

Hello. I tried posting on this issue in the Flex forums a couple weeks ago, but got no response. I am posting here in case the problem in case it is more specific to AIR applications in general.

At least one user of our  Flex desktop application, who was formerly able to run it normally, now  has an issue in which the application crashes shortly after opening.  Facts:

  • The user is running Windows XP SP3.
  • The  Application event log shows "Faulting application MyAppName.exe,  version 0.0.0.0, faulting module webkit.dll, version 0.0.0.0, fault  address 0x001f9425."
  • The crash does not always happen at exactly  the same time (although is always within a few seconds), and the  application is able to download a few things before crashing.
  • Uninstalling and reinstalling the latest version of AIR on the user's machine did not help.
  • Running Tour de Flex produces an equivalent message.
  • The  only potentially relevant thing that the user mentioned that has  happened recently is that she installed another AIR app, svBuilder.  However, since AIR was reinstalled more recently than the application  was installed, I don't see how that could be related. Installing  svBuilder on other computers also does not appear to induce this  problem.
  • I found at least one example of another AIR application having the same problem.

If anyone has any idea what the problem could be here, please let me know.

Thanks,

Chris

This topic has been closed for replies.

1 reply

N
Naresh_Reddy
Participant
February 6, 2012

Chris,

    I am also facing same Issue.I am not able to launch my Air application because of Webkit.dll.Itunes were installed in my Machine.

When i uncheck(stop-don't include) Itunes related things from startup tab of System Configuration, I am not able to launch my Air app following Error is coming root cause is Webkit.dll.

When i check itunes i am able to launch my air app.

Faulting application name: UCClient.exe, version: 0.0.0.0, time stamp: 0x4c0053ef

Faulting module name: WebKit.dll, version: 6531.9.0.0, time stamp: 0x4eb75ebc

Exception code: 0xc0000005

Fault offset: 0x000145fb

Faulting process id: 0x1934

Faulting application start time: 0x01ccdf954b165f94

Faulting application path: C:\Program Files\UCClient\UCClient.exe

Faulting module path: c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\WebKit.dll

Report Id: 8d52f214-4b88-11e1-afb6-0025646584ea

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: UCClient.exe

P2: 0.0.0.0

P3: 4c0053ef

P4: WebKit.dll

P5: 6531.9.0.0

P6: 4eb75ebc

P7: c0000005

P8: 000145fb

P9:

P10:

Attached files:

Thanks

Naresh.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
February 7, 2012

Hi Neresh,

Could you generate a dmp file and send it along my way (ccampbel@adobe.com)?  Here are instructions (relpace your app in place of the ADL references.)

http://forums.adobe.com/message/4159755#4159755

Thanks,

Chris

J
JasonRDP
Participant
February 27, 2012

I am having pretty much the same problem. Our application was running fine under Adobe Air 2.7 on either Windows XP or Windows 7. Since the update to Air 3.1.0.4840 (at least) our application has been crashing at random times in webkit.dll on Windows XP. We have not seen the behavior on Windows 7. If we roll back AIR to 2.7.xxx, the crashing stops. 

How can I help you to help me? This is a production app. 1.5 years ago Adobe rolled out an AIR update which broke our app so bad we couldn't get Hello World to run. Adobe subsequently put out a patch, but the damage to our relationship with our customer was done. now it is happening again with the same customer

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