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What should I do about errorID-2032 on new AIR install?

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I've done 3 clean installs with virus/firewalls off. All results are the same:

Runtime Installer begin with version 3.9.0.1030 on Windows 7 x86

Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-10-09:04:17:29] Runtime Installer end with exit code 0

I have a Win7-64 system.

Meanwhile my app that uses AIR no longer works.

Any suggestions?

Thank you,

Oran

Performance issues

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chris.campbell

Legend

Hi Oran,

Could you post the entire contents of your AIR install log?

Thanks,

Chris

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O

Oran7Author

Participant

Hi Chris,

Glad to and Thanks.

[2013-10-08:21:44:36] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2013-10-08:21:44:36] Runtime Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:21:44:36] Commandline is: -updatecheck

[2013-10-08:21:44:36] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:21:44:37] Performing pingback request

[2013-10-08:21:44:37] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-10-08:21:44:37] Runtime Installer end with exit code 0

[2013-10-08:21:51:29] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2013-10-08:21:51:29] Runtime Installer begin with version 3.9.0.1030 on Windows XP x86

[2013-10-08:21:51:29] Commandline is: -updatecheck

[2013-10-08:21:51:29] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:21:51:29] Performing pingback request

[2013-10-08:21:51:29] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-10-08:21:51:29] Runtime Installer end with exit code 0

[2013-10-08:22:10:15] Application Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:10:15] Commandline is: C:\Users\Oran\Desktop\AKElite.air

[2013-10-08:22:10:15] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:10:16] Unpackaging file:///C:/Users/Oran/Desktop/AKElite.air to C:\Users\Oran\AppData\Local\Temp\fla14A8.tmp

[2013-10-08:22:10:16] Application signature verified

[2013-10-08:22:10:16] Unpackaging/validation complete

[2013-10-08:22:10:16] Installed app (AKElite) located at C:\program files (x86)\AK Elite\AK Elite.exe

[2013-10-08:22:10:57] Launching subprocess with commandline C:\program files (x86)\AK Elite\AK Elite.exe

[2013-10-08:22:10:57] Application Installer end with exit code 0

[2013-10-08:22:11:09] Application Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:11:09] Commandline is: C:\Users\Oran\Desktop\AKElite.air

[2013-10-08:22:11:09] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:11:09] Unpackaging file:///C:/Users/Oran/Desktop/AKElite.air to C:\Users\Oran\AppData\Local\Temp\flaE3F8.tmp

[2013-10-08:22:11:09] Application signature verified

[2013-10-08:22:11:09] Unpackaging/validation complete

[2013-10-08:22:11:09] Installed app (AKElite) located at C:\program files (x86)\AK Elite\AK Elite.exe

[2013-10-08:22:11:12] Starting app uninstall from C:\program files (x86). Uninstalling app AKElite version 1.20

[2013-10-08:22:11:12] Uninstalling product with GUID {12B22B0B-41C4-E7F6-468B-E8DF5E650201}

[2013-10-08:22:11:13] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-10-08:22:11:13] Rollback complete

[2013-10-08:22:11:13] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-10-08:22:11:13] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -uninstall -silent -logToStdout "C:\program files (x86)\AK Elite\AK Elite.exe"

[2013-10-08:22:11:13] Relaunching with elevation

[2013-10-08:22:11:16] Application Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:11:16] Commandline is: -stdio \\.\pipe\AIR_1052_0 -runtime "c:\Program Files (x86)\Common Files" -uninstall -silent -logToStdout "C:\program files (x86)\AK Elite\AK Elite.exe"

[2013-10-08:22:11:16] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:11:16] Installed app (AKElite) located at C:\program files (x86)\AK Elite\AK Elite.exe

[2013-10-08:22:11:17] Got an unexpected error while removing start-up shortcut for current user: Error: Error #2014, ignoring

[2013-10-08:22:11:17] Starting silent app uninstall from C:\program files (x86). Uninstalling app AKElite version 1.20

[2013-10-08:22:11:17] Uninstalling product with GUID {12B22B0B-41C4-E7F6-468B-E8DF5E650201}

[2013-10-08:22:11:18] Application Installer end with exit code 0

[2013-10-08:22:11:18] Elevated install completed

[2013-10-08:22:11:21] Application Installer end with exit code 0

[2013-10-08:22:11:24] Application Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:11:24] Commandline is: C:\Users\Oran\Desktop\AKElite.air

[2013-10-08:22:11:24] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:11:24] Unpackaging file:///C:/Users/Oran/Desktop/AKElite.air to C:\Users\Oran\AppData\Local\Temp\fla1E88.tmp

[2013-10-08:22:11:24] Application signature verified

[2013-10-08:22:11:24] Unpackaging/validation complete

[2013-10-08:22:11:24] No app located for appID 'AKElite' and pubID ''

[2013-10-08:22:12:20] Converting unpackaged application to a native installation package in C:\Users\Oran\AppData\Local\Temp\flaFA47.tmp

[2013-10-08:22:12:21] Native installation package creation succeeded

[2013-10-08:22:12:21] Starting app installation to C:\Program Files (x86). Installing app AKElite version 1.20 using the source file at file:///C:/Users/Oran/Desktop/AKElite.air

[2013-10-08:22:12:21] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: App already exists" errorID=5007]

[2013-10-08:22:12:35] Application Installer end with exit code 7

[2013-10-08:22:13:34] Application Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:13:34] Commandline is: C:\Users\Oran\Desktop\AKElite.air

[2013-10-08:22:13:34] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:13:34] Unpackaging file:///C:/Users/Oran/Desktop/AKElite.air to C:\Users\Oran\AppData\Local\Temp\fla1C08.tmp

[2013-10-08:22:13:35] Application signature verified

[2013-10-08:22:13:35] Unpackaging/validation complete

[2013-10-08:22:13:35] No app located for appID 'AKElite' and pubID ''

[2013-10-08:22:13:43] Converting unpackaged application to a native installation package in C:\Users\Oran\AppData\Local\Temp\fla3B9A.tmp

[2013-10-08:22:13:43] Native installation package creation succeeded

[2013-10-08:22:13:43] Starting app installation to C:\Program Files (x86). Installing app AKElite version 1.20 using the source file at file:///C:/Users/Oran/Desktop/AKElite.air

[2013-10-08:22:13:43] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]

[2013-10-08:22:13:43] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/Oran/Desktop/AKElite.air

[2013-10-08:22:13:43] Relaunching with elevation

[2013-10-08:22:13:46] Application Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:13:46] Commandline is: -stdio \\.\pipe\AIR_4496_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/Oran/Desktop/AKElite.air

[2013-10-08:22:13:46] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:13:46] Unpackaging file:///C:/Users/Oran/Desktop/AKElite.air to C:\Users\Oran\AppData\Local\Temp\fla4A49.tmp

[2013-10-08:22:13:47] Application signature verified

[2013-10-08:22:13:47] Unpackaging/validation complete

[2013-10-08:22:13:47] No app located for appID 'AKElite' and pubID ''

[2013-10-08:22:13:47] Converting unpackaged application to a native installation package in C:\Users\Oran\AppData\Local\Temp\fla4B24.tmp

[2013-10-08:22:13:47] Native installation package creation succeeded

[2013-10-08:22:13:47] Starting silent app installation to C:\Program Files (x86). Installing app AKElite version 1.20 using the source file at file:///C:/Users/Oran/Desktop/AKElite.air

[2013-10-08:22:13:47] Installing msi at C:\Users\Oran\AppData\Local\Temp\fla4B24.tmp\setup.msi with guid {14D883B0-4819-84DF-213E-300D006582A4}

[2013-10-08:22:13:48] Application Installer end with exit code 0

[2013-10-08:22:13:49] Elevated install completed

[2013-10-08:22:13:49] Launching subprocess with commandline C:\Program Files (x86)\AK Elite\AK Elite.exe

[2013-10-08:22:13:49] Application Installer end with exit code 0

[2013-10-08:22:14:19] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2013-10-08:22:14:19] Runtime Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:14:19] Commandline is: -updatecheck

[2013-10-08:22:14:19] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:14:19] Performing pingback request

[2013-10-08:22:14:19] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-10-08:22:14:19] Runtime Installer end with exit code 0

[2013-10-08:22:22:36] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2013-10-08:22:22:36] Runtime Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:22:36] Commandline is: -updatecheck

[2013-10-08:22:22:36] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:22:37] Performing pingback request

[2013-10-08:22:22:37] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-10-08:22:22:37] Runtime Installer end with exit code 0

[2013-10-08:22:34:32] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2013-10-08:22:34:32] Runtime Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:34:32] Commandline is: -updatecheck

[2013-10-08:22:34:32] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:34:32] Performing pingback request

[2013-10-08:22:34:32] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-10-08:22:34:32] Runtime Installer end with exit code 0

[2013-10-08:22:37:33] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2013-10-08:22:37:33] Runtime Installer begin with version 3.9.0.1030 on Windows 7 x86

[2013-10-08:22:37:33] Commandline is: -updatecheck

[2013-10-08:22:37:33] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:37:34] Performing pingback request

[2013-10-08:22:37:34] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-10-08:22:37:34] Runtime Installer end with exit code 0

[2013-10-08:22:42:17] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2013-10-08:22:42:17] Runtime Installer begin with version 3.9.0.1030 on Windows XP x86

[2013-10-08:22:42:17] Commandline is: -updatecheck

[2013-10-08:22:42:17] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:42:18] Performing pingback request

[2013-10-08:22:42:18] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-10-08:22:42:18] Runtime Installer end with exit code 0

[2013-10-08:22:44:04] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

[2013-10-08:22:44:04] Runtime Installer begin with version 3.9.0.1030 on Windows XP x86

[2013-10-08:22:44:04] Commandline is: -updatecheck

[2013-10-08:22:44:04] Installed runtime (3.9.0.1030) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-10-08:22:44:05] Performing pingback request

[2013-10-08:22:44:05] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-10-08:22:44:05] Runtime Installer end with exit code 0

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chris.campbell

Legend

I don't think we have any problems with the pingback failure. I do see you ran into a problem installing an application:

[2013-10-08:22:13:43] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]

but a subsequent attempt passed successfully. What type of error are you running into when you launch your application?

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