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A
Anonymous
January 10, 2017
Answered

Why has Adobe not come out with a solution for the installer rollback error?

  • January 10, 2017
  • 1 reply
  • 501 views

There are several posts that remain unanswered regarding installing Air that all list the same error:

Error occurred during msi install operation; beginning rollback: [ErrorEvent type= "error" bubbles=false cancelable=false eventPhase=2 text= "1603" errorID=0]

No solutions appear to exist, Adobe has nothing listed that seems to work, and several of these posts are multiple years old. Has Adobe dropped support for Air?

This topic has been closed for replies.
Correct answer

OK, so after reading through the forums for another hour, I found this message Unable to install AIR

After going through it, I realized that there may be some crap leftover in the registry that the installer was finding and not dealing with correctly.

half an hour later I had scanned everything I could in the registry and deleted anything that looked "Air" related, and tried the installer again.

This time it succeeded.

TL:DR The Air installer is crap, clean everything out of the registry that looks like Air, then it works.

1 reply

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
January 11, 2017

Hi,

We do not have Adobe AIR .msi. You can get the installer from Adobe - Adobe AIR  page. If you are trying to install Adobe AIR silently then you can run the .exe in cmd with argument -silent.

If you are using the installer from any other location please share the same with us so that we can look into the same. Also please share the command you are using for installation.

Thanks!

A
Anonymous
January 11, 2017

That's the message from the log file. I went to the Adobe Air page, clicked on the installer and then got an error that says check the log. This is the first error that comes up and hundreds of people get this error.

I'm surprised that you are listed as staff, and don't know what shows up in the log files when so many people are getting the same error. Perhaps this link will help LMGTFY

A
Anonymous
Correct answer
January 11, 2017

OK, so after reading through the forums for another hour, I found this message Unable to install AIR

After going through it, I realized that there may be some crap leftover in the registry that the installer was finding and not dealing with correctly.

half an hour later I had scanned everything I could in the registry and deleted anything that looked "Air" related, and tried the installer again.

This time it succeeded.

TL:DR The Air installer is crap, clean everything out of the registry that looks like Air, then it works.

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