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September 24, 2011
Question

Windows 7 Adobe Air Uninstall problem - Help Needed

  • September 24, 2011
  • 1 reply
  • 1790 views

I can't uninstall Adobe Air from my control panel or manually from the cmd prompt [AdobeAIRInstaller.exe -uninstall] I get an error box that

says that the Adobe Air Installer has stopped working.

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Adobe AIR Installer.exe

  Application Version:    2.7.1.19610

  Application Timestamp:    4e3c2b43

  Fault Module Name:    mlang.dll

  Fault Module Version:    6.1.7600.16385

  Fault Module Timestamp:    4a5bda21

  Exception Code:    c0000005

  Exception Offset:    0000bbff

  OS Version:    6.1.7601.2.1.0.256.1

  Locale ID:    1033

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Here is my install log:

[2011-08-02:01:11:23] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-08-02:01:11:23] Commandline is: -update "c:\program files (x86)\adobe media player\adobe media player.exe"

[2011-08-02:01:11:23] Installed runtime (1.5.3.9120) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-02:01:11:23] Installed app (com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe media player\adobe media player.exe

[2011-08-02:01:11:26] Relaunching with elevation

[2011-08-02:01:11:26] Launching subprocess with commandline c:\users\ratliff\appdata\local\temp\air2261.tmp\adobe air installer.exe -ei

[2011-08-02:01:11:28] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-08-02:01:11:28] Commandline is: -stdio \\.\pipe\AIR_5572_0 -ei

[2011-08-02:01:11:28] Installed runtime (1.5.3.9120) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-02:01:11:28] Starting silent runtime update. Updating runtime from version 1.5.3.9120 to version 2.7.0.19480

[2011-08-02:01:11:28] Installing msi at c:\users\ratliff\appdata\local\temp\air2261.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-08-02:01:11:29] Runtime Installer end with exit code 0

[2011-08-02:01:11:29] Elevated install completed

[2011-08-02:01:11:31] Launching subprocess with commandline c:\program files (x86)\adobe media player\adobe media player.exe

[2011-08-02:01:11:31] Runtime Installer end with exit code 0

[2011-09-06:09:04:13] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2011-09-06:09:04:13] Commandline is:

[2011-09-06:09:04:13] Installed runtime (2.7.0.19480) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-09-06:09:04:16] Relaunching with elevation

[2011-09-06:09:04:16] Launching subprocess with commandline c:\users\ratliff\appdata\local\temp\aira35e.tmp\adobe air installer.exe -ei

[2011-09-06:09:04:16] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2011-09-06:09:04:16] Commandline is: -stdio \\.\pipe\AIR_3156_0 -ei

[2011-09-06:09:04:16] Installed runtime (2.7.0.19480) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-09-06:09:04:17] Starting silent runtime update. Updating runtime from version 2.7.0.19480 to version 2.7.1.19610

[2011-09-06:09:04:17] Reinstalling c:\users\ratliff\appdata\local\temp\aira35e.tmp\setup.msi

[2011-09-06:09:04:18] Runtime Installer end with exit code 0

[2011-09-06:09:04:18] Elevated install completed

[2011-09-06:09:04:20] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2011-09-06:09:04:20] Runtime Installer end with exit code 0

[2011-09-06:09:04:20] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2011-09-06:09:04:20] Commandline is: -installupdatecheck

[2011-09-06:09:04:20] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-09-06:09:04:20] Performing pingback request

[2011-09-06:09:04:21] Pingback request completed with HTTP status 200

[2011-09-06:09:04:21] Starting runtime background update check

[2011-09-06:09:04:21] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update

[2011-09-06:09:04:21] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update to C:\Users\Ratliff\AppData\Roaming\Adobe\AIR\Updater\Background

[2011-09-06:09:04:21] Runtime update not available

[2011-09-06:09:04:21] Unpackaging cancelled

[2011-09-06:09:04:21] Runtime Installer end with exit code 0

 

I suspect this is causing a few of my other programs to crash as well.

Please Help!

Jamie

This topic has been closed for replies.

1 reply

chris.campbell
Legend
September 26, 2011

Hi Jamie,

The install log looks fine, but the last entry was September 9th.  I suspect the crash is occuring before the new log entries can be made. 

Could you please open a new bug report on this over at bugbase.adobe.com?  We'll want to get a crash dump so we can try to figure out what might be causing this to happen.  You didn't mention what OS you were running, but I found this tech doc on the net that describes how do generate the .dmp file:

Creating Dr. Watson crash dumps

Thanks,

Chris