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H
hander flander
Participating Frequently
May 17, 2017
Answered

3 or more colors in gradient colors crash adobe animate

  • May 17, 2017
  • 1 reply
  • 901 views

When I try to use 4 or more colors in a color gradient adobe animate crash.

This topic has been closed for replies.
Correct answer kglad

I deleted both folders and still crashing when I choose more than 3 colors on my color palette to make a gradient color.

I think you should test with other people if this problem is just mine or is common.


i tested and didn't encounter the problem so it's not everyone that has this problem.

you should:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

retest

if you still see crashes, Feature Request/Bug Report Form

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 17, 2017

click the rectangle tool>click the multi-color gradient and draw a rectangle.  does that crash your animiate?

H
hander flanderAuthor
Participating Frequently
May 17, 2017

No, that doesn´t crash my animate, it get crashed when I choose more than 3 colors on a gradient panel as seen in the attached image.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 17, 2017

i don't see that problem with cc 2017.2

if that's the version you're using, reset your preferences by removing

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

/Users/<username>/Library/Preferences/Adobe/Animate/2017/

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