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M
Murtaza5C48
Participant
November 22, 2020
Question

Adobe account

  • November 22, 2020
  • 1 reply
  • 280 views

Hi all! A few days ago I received this message on my phone number

("Your Facebook account is now connected to your Adobe account.)

I was shocked because I have not created any Adobe account. I changed my Facebook settings. Today I again received this message on my phone number"

(Your Adobe account security settings changed. Please see your email for details.) why someone is using my phone number for Adobe activities and how can I get red of this problem. This account I created just now to post my request here. Please help me in this regard.

 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 23, 2020

    someone is using an incorrect phone number.  i'm not sure what you can do to stop people from making a mistake but i would think the mistake maker would figure it out and correct the error.

     

    otherwise, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (in the lower right)
    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human

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