Adobe animate

Hello everyone can anyone please help me with this, I have tried deleting and reinstalling animate, made it the administrator and keep getting this

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Community Expert

reset your preferences

Participant

How do I do that?

Community Expert

the easiest way is to uninstall animate and opt to remove preferences (step 4) when prompted, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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