Adobe Animate 20.0.1 WHITE SCREEN (URGENT)

Forum|Forum|6 years ago
December 25, 2019
3 replies
5731 views

I just got adobe animate, but I have a problem where I'm not able to see my pasteboard or stage AT ALL. I put a picture of my issue. I can draw and change the stage color as you can see in the timeline preview, but nothing shows on the main screen. This even happens to the premade animations on "open new" I need help on this issue fast so I can finish a piece for my portfolio.

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Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

stefanim10184246

Participating Frequently

I have the exact same problem. It was working and then this happened.

kglad

Community Expert

in this order

1. look for updates to your os and animate.

2. restart your computer.

3. reset your preferences: https://helpx.adobe.com/animate/using/set-preferences.html

4. contact support

J

joshh72763818

Participant

I just had this same problem. For anyone reading this in future - updating my windows fixed this issue

kglad

Correct answer

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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