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Participant
September 17, 2021
Question

Adobe Animate 2021 21.0.9 crashes when the apostrophe key (') is pressed. - Mac 10.15.6

  • September 17, 2021
  • 2 replies
  • 625 views

Adobe Animate unexpectedly crashes when any file is open and I press the apostrophe (') key in the keyboard by accident. To confirm, I'm refering to the key that usually sits to the right to the semicolon/colon (;/:) key - usually found in this sequence in a full keyboard J K L ; ' . No warning is given, and the program closes without prompting to save the file. I've tested this behaviour with different files and the conditions are usually the same: one file open, it does not matter which tool is being used, one or more presses on the key in the keyboard causes the program to close. 

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    2 replies

    Adobe Employee
    September 21, 2021

    Hi @Vivacious_wisdom5C0D , were you able to solve the problem by reseting preferences ?

    If you're still facing issues, please provide following details -

    1. Locale (language) of MacOS/Animate being installed.

    2. Crash report that gets generated after Animate crashes - save the report in a text file and attach the file here.

    Thanks, Sukhesh.

    Participant
    September 23, 2021

    Hi, Sukhesh. the reset suggested by kglad did not solve the problem. Here's my system info:

    MacOS 10.15.6 - MacBook Pro (2019) - 2.4 GHz 8-Core intel Core i9 - 64 RAM - AMD Radeon Pro 5600M

    Language of system: English US International
    Animate version: 21.0.9 - English

    Crash report attached.

    Thanks in advance.

    Participant
    November 19, 2021

    Hi @Sukhesh Shenoy . Any news about this issue? It is also happening on version 22.00. Thanks.

    kglad
    Community Expert
    Community Expert
    September 18, 2021