Adobe Animate 2022 not responding on load

Question

When I open Adobe Animate 2022, it immediately stops responding and does not load.

I've tried:

- uninstalling and reinstalling

- restarting the computer

- the steps from this link: https://helpx.adobe.com/animate/kb/animate-crashes-on-launch-startup.html (except to turn off firewall)

I'm operating a Windows 10 Thinkpad laptop. This is a work computer.

If anyone has any advice on how to get Adobe Animate to work it would be much appreciated.

Kimberly5FDF · Accepted Answer

I found a fix for my particular problem.

I realize that I had power mode on the lowest setting (better battery life). When I had moved it to best/high performance, it was able to load no problem. I might assume that this fix only works if you have a Thinkpad that has that power mode setting.

kglad · Answer

reset all your animate preferences (see bottom of page), https://helpx.adobe.com/animate/using/set-preferences.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.