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Kimberly5FDF
Participant
January 28, 2022
Answered

Adobe Animate 2022 not responding on load

  • January 28, 2022
  • 2 replies
  • 2911 views

When I open Adobe Animate 2022, it immediately stops responding and does not load. 

 

I've tried:

- uninstalling and reinstalling

- restarting the computer

- the steps from this link: https://helpx.adobe.com/animate/kb/animate-crashes-on-launch-startup.html (except to turn off firewall)

 

I'm operating a Windows 10 Thinkpad laptop. This is a work computer.

 

If anyone has any advice on how to get Adobe Animate to work it would be much appreciated. 

This topic has been closed for replies.
Correct answer Kimberly5FDF

I found a fix for my particular problem.

I realize that I had power mode on the lowest setting (better battery life). When I had moved it to best/high performance, it was able to load no problem. I might assume that this fix only works if you have a Thinkpad that has that power mode setting.

2 replies

K
Kimberly5FDFAuthorCorrect answer
Participant
February 7, 2022

I found a fix for my particular problem.

I realize that I had power mode on the lowest setting (better battery life). When I had moved it to best/high performance, it was able to load no problem. I might assume that this fix only works if you have a Thinkpad that has that power mode setting.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 28, 2022

reset all your animate preferences (see bottom of page), https://helpx.adobe.com/animate/using/set-preferences.html

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