Adobe Animate 2023/2024 crashes after opening

Same for us here, since Friday Oct. 23 afternoon.

We first thought an antivirus update was to blame (SentinelOne Agent), which seemed to be confirmed by our first tests, but we're not so sure now, since the crash persists even when SentinelOne is deactivated or even completely removed.

The crashes are somehow random: it sometimes occurs at launch, sometimes when opening an Animate document or a new document, or sometimes only when compiling to SWF. And I've also experienced phases where I could use Animate normally, but it didn't last long obviously.

Sometimes, the box for crash feedback opens, sometimes not (most of the time).

We've also tried re-installing, switch versions, removing app prefs, etc.

We've been using Animate for years. Crashes can happen, but all in all, very rarely.

use the cc desktop app to uninstall, including preferences, restart your computer and then reinstall.