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Participant
October 23, 2023
Question

Adobe Animate 2023/2024 crashes after opening

  • October 23, 2023
  • 2 replies
  • 2518 views

Hello,

 

simply, after installing Animate, it crashes on Loading Document Templates. I have tried v23 and v24, tried all the steps for the app crashing, deleted old folders, reinstalled, reinstalled GPU driver.

 

Here's the crash report:

https://pastebin.com/Ps9VtcyZ

    This topic has been closed for replies.

    2 replies

    Known Participant
    October 24, 2023

    Same for us here, since Friday Oct. 23 afternoon.

    We first thought an antivirus update was to blame (SentinelOne Agent), which seemed to be confirmed by our first tests, but we're not so sure now, since the crash persists even when SentinelOne is deactivated or even completely removed.

    The crashes are somehow random: it sometimes occurs at launch, sometimes when opening an Animate document or a new document, or sometimes only when compiling to SWF. And I've also experienced phases where I could use Animate normally, but it didn't last long obviously.

    Sometimes, the box for crash feedback opens, sometimes not (most of the time).

    We've also tried re-installing, switch versions, removing app prefs, etc.

    We've been using Animate for years. Crashes can happen, but all in all, very rarely.

    Known Participant
    October 24, 2023

    Friday Oct. 20, actually (in case the date matters in this issue).

    kglad
    Community Expert
    Community Expert
    October 23, 2023

    use the cc desktop app to uninstall, including preferences, restart your computer and then reinstall.

    walentabcAuthor
    Participant
    October 24, 2023

    Hello, I have already tried this, didn't help

    kglad
    Community Expert
    Community Expert
    October 24, 2023

    i don't know any general solution after confirming your computer hardware meets specs and reinstalling after removing preferences. other than 1 pretty extreme measure and 1 very extreme one.