Adobe Animate 2023 - eyedropper not working???

Hi, 

I'm working on a major animation project in Adobe Animate and I just finished the animatic. I'm starting to animate it, meaning I have to add color, but whenever I use the eyedropper it greys out the symbol I clicked it on and then the drawing I clicked on disappears completely. It doesn't actually pick out the color I want and allow me to continue to use it like intended.

Can anyone explain how to fix this so that the eyedropper actually picks the color I want instead of erasing my drawing? Any help would be greatly appreciated.