Participant

Question

Adobe animate 2024 keeps crashing mid work

Forum|Forum|2 years ago
November 29, 2023
3 replies
8217 views

So my program keeps unexpectedly quitting amid any work that I try to do in Animate. It was when I started to use a gradient fill in a separate animate doc and worsened over time. I thought my computer needed an update when it crashed the first time but then it did it again so I updated all the CCsuite apps to 2024 versions, which did do something enough to allow me to begin auto-save. Only bothered to download Animate at this point. After that, the whole app kept crashing repeatedly and constantly. Moving to a new doc to see if it was just 1 file the process repeated, now when using any tool except for the brush tool.

I have

Uninstalled and reinstalled CC cloud suite, and Animate 2x
reset my preferences
Removed my preferences folder
Used the CC cleaner tool
even checked for Malware

All of course after restarting my computer and saving my work. As well as checking auto-recovery will be on, every 5-10 minutes.

When it all stops it will eventually open the error report window and ask to reopen, which it will open faster than it usually takes booting up any version before 2024. I will reopen it where it may ask me to use recovery fileX , it won't always save recovery now either. I eventually started saving my work every new brushstroke or so in order to get some progress going.

what may I be missing? Is the file too large or corrupted somehow? Would moving a document from its original saved place make an error; or maybe having a file name using an odd character?

It says I don't have permission to show the video though here are pics , these are the several recovery files, each file a crash and redo.

Thank you for any help any and all ideas are recommended.

gindala

Participating Frequently

It is now the end of October 2024, and I am still experiencing crashes on Mac M1 with version 24.0.5

Community Expert

what about v23?

Community Expert

is that ios sonoma?

Participating Frequently

My devices currently have Ventura 13.6.1

kglad

Community Expert

thanks @Cierra28316638or93

let's see what os @zenia0101 is using.

C

Cierra28316638or93

Participating Frequently

Hey, not sure how helpful I can be, but... I have a class of 28 computers and I teach Animation primarily using Adobe Animate. All was fine in the world until the newest V.24 update. I pushed the update through to all of my devices and suddenly my students computers just started to crash! We work on 2019 iMac Desktops. I struggled with my district's technology team until December 15 (I pushed the dreaded update through on October 12). We struggled for 2 months to find a solution and to zero avail! Nothing worked. We even brought in a brand new Mac Mini processor to try the program on (to see if it was just an issue with the older devices) and the same issues persisted. I finally got permission to reinstall the older v.23 version. No issues since taking V.24 off and going back to the older version. My classes run smoothly again and students are not losing their work! I am waiting patiently to see if a patch will push through, or to see what the next Version will do. I am hoping someone on here has some insight.

L

liors87383792

Participating Frequently

Hey there, thanks for your respond. I actually fear the exact same thing. I recently updated adobe animate to the latest version and now it just keep crashing. Since I'm going to teach 80 students simultantelsy, who all are going to use adobe animate, I'm dreading they will have problems with the app. Is your advice is to simply install the previous version of 2023? and if so, is it possible to do that via the create cloud desktop app? thanks in advance.

kglad

Community Expert

the common reason for animate crashes are preference file corruption. second is a problematic user account.

to install previous versions. 1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

~~3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links~~**.

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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** this support is currently not available. ie, there's a significant gap (between 2019 and last year) in the available previous versions.

opposition to this decision (to limit available previous versions) has been conveyed to adobe officials who are therefore aware of the problems caused by this policy. however, unless/until changes are made, nothing can be done to legally access these files.

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