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Participant
February 19, 2025
Question

Adobe Animate 24 keeps crashing in Windows.

  • February 19, 2025
  • 1 reply
  • 228 views

I can open Animate, but trying to do anything besides opening the program makes it crash on my Windows computer.  I am trying to get it to run so I can teach it in a couple of weeks in my high school animation class!

I can get it to work on my MacBook laptop, but my desktop PC that I teach on & the kids work on, it keeps crashing.

I have all the requirements & specs to operate it.  I am stumped.  Please help.

Sincerely,
Middle-aged Animator wanting to teach the High Schoolers how to animate.

    1 reply

    kglad
    Community Expert
    Community Expert
    February 19, 2025

    create a custom keyboard shortcut 

    uninstall animate including preferences 

    reinstall animate 

    confirm your shortcut was reset 

    if is, then see if that stops the crashes 

    Participant
    February 19, 2025

    Hey kglad,

    I uninstalled animate including preferences, reinstalled animate, opened with the shortcut I created, and it's still crashing everytime.

    Metal Miller
    kglad
    Community Expert
    Community Expert
    February 19, 2025

    was your shortcut reset? if not, retry removing preferences until it is reset.