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EX2014
Participant
Oct 6, 2020 9:12 PM UTC
Answered

Adobe Animate: Black Screen and empty dailog box?

So, i was drawing in Adobe Animate, and everything was going fine until...

Idk how this even happened... how do I fix this?

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kglad
kgladCorrect answer
Community Expert
Oct 7, 2020 3:15 PM UTC

restart your computer and reopen the fla.

 

if there's still a problem

 

1. test if it's a problem with all fla's including new ones.  if so, reset your preferences: https://helpx.adobe.com/animate/using/set-preferences.html

 

2.  if it's only a problem with the fla you were working on, what do you see when trying to reopen that fla?

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7 replies

HappyRoute
HappyRoute
Participant
Jun 6, 2022 8:20 PM UTC

Restarting your computer/laptop does help, but improper restarts can corrupt files.  I don't know what an "improper" restart is, but it happened to me before and I learned all about it after I lost an entire animation, anyone seeing this, be careful with restarts

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jun 6, 2022 9:20 PM UTC

get in the habit of naming and frequently saving your fla with increasing version numbers appended. eg, project1.fla should be saved as project1_v000.fl, project1_v0021fla etc.

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HappyRoute
HappyRoute
Participant
Jun 6, 2022 11:08 PM UTC

Oh, I already do that, but thank you for the comment! 😄

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Community Expert
Nick GioiaCommunity Expert
Community Expert
Oct 7, 2020 8:09 PM UTC

Uninstall and reinstall 20.5.1. 

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Oct 7, 2020 3:15 PM UTC

restart your computer and reopen the fla.

 

if there's still a problem

 

1. test if it's a problem with all fla's including new ones.  if so, reset your preferences: https://helpx.adobe.com/animate/using/set-preferences.html

 

2.  if it's only a problem with the fla you were working on, what do you see when trying to reopen that fla?

Translate
    EX2014Author
    Participant
    Oct 7, 2020 11:08 PM UTC

    This did fix my problem. Strange. I don't know how that happened at all.

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