Adobe Animate CC 2015 crashes when importing different video types

Forum|Forum|7 years ago
September 6, 2018
1 reply
826 views

Whenever I try to import an swf it crashes immediately after it finishes the import. I tried importing other video types but it still crashes during or at the end and I can't figure out why.

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Correct answer kglad

i can't think of any reason to import a swf but if importing an mp4 causes a problem,

1. restart your computer and retry

2. if that fails,

reset your preferences - http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

kglad

Correct answer

Community Expert

i can't think of any reason to import a swf but if importing an mp4 causes a problem,

1. restart your computer and retry

2. if that fails,

reset your preferences - http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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