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mard94
Participant
December 10, 2016
Answered

Adobe Animate CC 2015 does not launch

  • December 10, 2016
  • 1 reply
  • 482 views

Hello everyone,

I have Adobe Animate CC 2015, for which I pay 19.99$/month. But today, after I tried to launch the program as I always do, it failed. It simply does not launch. Does anyone know what the problem might be?

Thank you.

This topic has been closed for replies.
Correct answer kglad

Nope... the same problem continues...


right click the exe>click 'run as administrator'.

if that fails:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 10, 2016

restart your computer and retry.

if that fails, reset your preferences - by removing,

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac: 

/Users/<username>/Library/Application Support/Adobe/Animate CC 2017/

/Users/<username>/Library/Preferences/Adobe/Animate/2017/

    M
    mard94Author
    Participant
    December 28, 2016

    Thanks for your reply. But I do not exactly get what you mean by "removing". If you could explain, I would be very thankful. And also, I do not have any file that includes "2017". I only have "2015" and "Animate CC 2017".

    I apologize for late reply. I had busy days.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 28, 2016

    delete or rename those folders.

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