Adobe Animate CC 2018 has stopped working (loading screen), what do I do?

Question

Hello users,I'm new to Adobe and I don't know much but I tried installing animate cc in order to learn some animations.After opening the app, the loading screen appears but after the text "loading document templates" appears,the apps in the desktop refreshes then a box appears saying adobe animate has stopped working followed by "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I tried to search for solutions and tried the ones I saw but it still doesn't work nomatter what i do. I am looking forward to animating objects but I can't at the moment. Any kind of help wouldbe so much helpful. Thank you.*I'm using windows 10

Preran · Accepted Answer

still not working, i've tried almost everything but it can't seem to work
could it be because of compatibility issues or maybe because of the other apps installed in my pc?

Thank you for trying the solutions. If the last solution did not help, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation. ^PK

kglad · Answer

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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