Adobe Animate CC 2019 Crashes On Splash Screen

Forum|Forum|3 years ago
April 22, 2022
2 replies
615 views

Hi I just got a new PC and installed adobe animate 2019. Whenever I try to open it, it loads templates and documents and crashes and disappears without any error.

My pc specs:

Processor- Intel i7 11700F 2.5 GHz 4.9 GHz

GPU- GeForce GT 1030 2GB GDDR5

16 GB ram

512 GB SSD, 2TB HDD

Windows 10 pro 21H2

This topic has been closed for replies.

N

Nick Gioia

Community Expert

Upgrade to 22.0.5. See if that fixes the issue.

https://helpx.adobe.com/animate/kb/fixed-issues.html

kglad

Community Expert

reset all preferences (at bottom of), https://helpx.adobe.com/animate/using/set-preferences.html

D

Dhruva2415111388z0Author

Participant

I tried that, and the problem still remains.

kglad

Community Expert

how did you install 2019 (as opposed to cc available versions)?

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