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Adobe Animate CC 2019 not working?

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I recently updated my computer to Adobe Animate CC 2019, and for some reason, it's like the entire thing is frozen. I can't animate anything, or even change tools. As soon as I open a file it just doesn't work. It's not giving me the usual signs that it's crashing, it just doesn't respond. Any recommendations for how to fix it?

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kgladCorrect answer

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reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

Community Expert

Correct answer

Community Expert

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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Participant

but, how do you reset preferences, you didn't explain how

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Community Expert

Community Expert

delete the preference files.

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