Adobe Animate CC crashing and erasing work

Question

I've been using Adobe Animate CC for a while now and recently I've been experiencing a lot of problems with it. I started working on a new project a few days ago and when I was trying to save it, it crashed. I reopened the file, and thankfully nothing had been lost. I continued to work, and got pretty far into it, but then as I was working it crashed a second time. I reopened the file only to find out that all of my work had been erased and that the document was "damaged." Frustrated, I created a new file and began to work from scratch. Then, exactly like last time, it crashed again. I reopened the file and all of my new work had been erased once again. I want to keep animating but there are too many problems. . . is there a way to fix this soon?

kglad · Accepted Answer

to start, save your flas with increasing version numbers. eg, by appendiing _v000, _v001 to the file name so you never again lose a significant amount.

to prevent the crashes, reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.