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evanw39817655
evanw39817655
Participant
May 6, 2017
Answered

Adobe Animate CC lagging

  • May 6, 2017
  • 5 replies
  • 16475 views

Whenever I undo, switch between eraser and brush, or use a long stroke, Animate lags really bad and will sometimes freeze and crash. I'm new to the program, so I don't know how to troubleshoot the issue and I haven't found anything online. I'm using a Turcom TS - 6610 for drawing, but I don't think this is the issue because even if I use hotkeys on my keyboard Animate lags all the same.

Any and all help appreciated.

    This topic has been closed for replies.
    Correct answer kglad

    reset your preferences by removing

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

    Mac:

    /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

    /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

    5 replies

    L
    lhad1001
    Participant
    April 24, 2020

    I can find everything up until Animate CC (year - I have 2020). Is there a reason that there is no folder for Animate CC in my Adobe folder? Please help, I cannot work with Animate performing this slowly 

      L
      leonardo lucianm96052135
      Participant
      January 3, 2020

      It didn't work for me. Adobe is unoptimized, I have an Octa Core,  32GB de RAM, installed in a SSD, and this s hit it still lagging/not responding. DON'T BUY IT

      N
      nicoleh68705593
      Participant
      February 12, 2020

      Updated Animate today 12-Feb-2020 ( Version 20.0.2 (Build 22168)). 

      Seriousily lagging when clicking play in editing mode.  Audio playing normally, visuals and timeline playback lag extremely slowly.  

       

      Computer specs have been were highly optimised from standard iMac specs so it shouldn't have this lag.  Adobe please review this lag.

      Abtiz
      Abtiz
      Participant
      January 21, 2018

      i still can find prefrences can u pls help?

        Abtiz
        Abtiz
        Participant
        January 21, 2018

        can't*

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        January 21, 2018

        message 1 contains the preference locations though there are obvious changes you'll need to apply depending on your username and animate version.

        N
        Community Expert
        Nick GioiaCommunity Expert
        Community Expert
        May 6, 2017

        What are your computer specs? You might not have a powerful enough computer to run it.

        Here are System requirements for Adobe Animate CC

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        May 6, 2017

        reset your preferences by removing

        Win:

        C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

        C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

        Mac:

        /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

        /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

          evanw39817655
          evanw39817655Author
          Participant
          May 6, 2017

          That fixed it. Thanks!

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          May 7, 2017

          you're welcome.

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