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Participant
Mar 6, 2020 10:33 PM UTC
Question

Adobe Animate crashes when creating new file or open existing file

I've been using Animate 2019, and I just can't seem to figure out what's causing this issue, it was working fine until I saved a file few weeks ago.

Then when I opened that said file, the program crashes, and when I try to create a new file, it crashes too, with no errors popping up whatsoever, it just loads for a few seconds and then closes instantly.

I've already tried the solutions provided to fix this, but nothing seems to work at all, resetting preferences, deleting Creative Cloud and reinstalling it, none of them work.

    39 replies

    Participant
    Mar 14, 2025 4:16 PM UTC

    Hey, I have the exact same issue and screen as @patrick_2771 - I can try to open a new file, but once I do, it shows me the workspace shortly before printing an error-message and closing the program. Analyzing the error-message with ChatGPT brought up potential issues with some Java-Versions. 
    I tried: 
    1) Uninstalling Animate & Reinstalling
    2) Uninstalling the complete CC & Reinstalling
    3) Installing specific Java-Versions
    4) Installing older anminate-Versions 
    5) Ofc restarting, starting as an admin 

    Any Ideas what else I could try?

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    Participant
    Mar 14, 2025 4:17 PM UTC

    Additional info: Other Programs from the CC, like Photoshop, Illustrator and XD work without a hitch 

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    Participant
    Feb 25, 2025 3:11 PM UTC

    Hi, Did you ever fix this Animate crahsing issue? I have a computer lab doing the exact same thing, WIN11and Animate2024. Thanks

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    kglad
    Community Expert
    Community Expert
    Feb 25, 2025 4:02 PM UTC

    who installed animate?

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    Participating Frequently
    Sep 19, 2023 4:35 PM UTC

    This is also happening in my classroom to Animate 2023.

     

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    kglad
    Community Expert
    Community Expert
    Sep 20, 2023 1:42 AM UTC

    @Peter31084368lz6v 

     

    meaning on all classroom computers animate is crashing?

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    Participating Frequently
    Nov 17, 2023 1:59 PM UTC

    Yes, every computer in my classroom. Doesn't matter if its a student or teacher. Whenever we try to use a tutorial or just a "new page" it crashes.

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    kglad
    Community Expert
    Community Expert
    Mar 7, 2020 3:55 PM UTC

    reset your preferences:


    flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
    (or remove Win: C:\Users\\AppData\Local\Adobe\Animate CC \ and
    C\Users\\AppData\Roaming\Adobe\Animate\\
    Mac: /Users//Library/Application Support/Adobe// and
    /Users//Library/Preferences/Adobe/Animate//)

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    Participant
    Mar 8, 2020 5:55 AM UTC

    I already tried that, it still doesn't work.

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    kglad
    Community Expert
    Community Expert
    Mar 8, 2020 3:12 PM UTC

    did you confirm you successfully reset?

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