Adobe Animate Crashes Whenever Trying to Open Any File – Solutions Tried & Need More Help

Hello Adobe Community,

I'm facing a persistent issue with Adobe Animate: the software crashes every time I try to open any file, regardless of file type or size. This happens consistently and is preventing any productive work.

Troubleshooting I’ve Already Tried

• Resetting Animate Preferences: I located and either deleted or renamed the Animate preferences folders on my system, following Adobe’s official advice.

• Uninstalling & Reinstalling Animate: I’ve uninstalled both Animate and the Creative Cloud Desktop App (including preferences), restarted my computer, and reinstalled everything from scratch.

• Updating Drivers & Software: All system drivers (especially graphics) are fully updated, and I'm using the latest version of Animate from Creative Cloud.

• Disabling Firewalls/Antivirus: I tested with my firewall and antivirus temporarily disabled to rule out conflicts.

• Validating Fonts: I ran font validation to rule out corrupt fonts which can sometimes cause issues.

• Checking System Requirements: My hardware meets or exceeds Adobe's recommended specs for Animate.

• Tried Different User Accounts: Tested opening files from a clean user account.

Observations

• The crash occurs as soon as a file is being loaded, regardless of whether it’s a new or existing project.

• Other Adobe apps (Photoshop, Illustrator, etc.) are working fine.

• Sometimes, older Animate versions have similar instability or crash when exporting/importing certain media types.

• No error messages; the application just shuts down or hangs.

Additional Steps Tried from Community Suggestions

• Running Animate as Admin and verifying permissions.

• Checking for file corruption (renaming .fla to .rar to attempt repair and looking for auto-recover files).

• Ensuring I'm logged into both Animate and Creative Cloud Desktop App at the same time.

Request for Help

• Are there any additional solutions or logs I should check?

• Has anyone found a more advanced fix, such as registry adjustments or deeper system clean-up?

• Are there specific Animate updates or patches targeting this crash on file open issue?

• Any suggestions for reverting to a safe version or workaround files are also welcome.

Thanks in advance for any help or insight. Hopefully, I can get Animate working reliably again!