Adobe Animate - New file box - blank!?

When trying to open a new file in Adobe animate i am just getting a blank black pop up box on my screen with no options for presets?

I have tried re-installing various version and no joy, any ideas?

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Tech_Serv77Correct answer

Participant

Most likely due to network/proxy configuration preventing Animate to access online resources.

Search this forum for "blank start screen", "can only create new file from template"

There are similar topics with solutions from last year.

Thank you found the solution here...

Community Expert

update your os.

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Participant

Ive just updated to Catalina and still have the same problem?

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Legend

Most likely due to network/proxy configuration preventing Animate to access online resources.

Search this forum for "blank start screen", "can only create new file from template"

There are similar topics with solutions from last year.

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Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation

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