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Participant
February 29, 2024
Question

Adobe Animate not responding on start up

  • February 29, 2024
  • 1 reply
  • 919 views

hello i need support

i am having issues with adobe animate, it loads up incredibly slowly and immediately says not responding, i recently tried to open a 150mb files and it took 2 minutes to open after being stuck on not responding, i have a good PC and its not a capability issue. 

i have tried to reinstall and deleted preferences (didn't work) even tried splitting up my animation to make the files sizes smaller but it still loads up incredibly slowly. 

i have dealt with this for months but i am currently at my witts end as the app is performing incredibly slow and I am behind on a cartoon that i am working on.

 

any help would be much appreciated

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1 reply

kglad
Community Expert
Community Expert
February 29, 2024

sonoma os?

Participant
February 29, 2024

Windows os

 

kglad
Community Expert
Community Expert
March 1, 2024

reset your preferences:

uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html