Adobe Animate not started during configuring workspace

Question

While using the latest version of Adobe Animate, I suddenly encountered an issue where the application would no longer launch. In an attempt to resolve this, I completely uninstalled all Adobe applications as well as Creative Cloud, then rebooted my PC. After that, I installed an older version of Animate (24.0.1), but the problem persists — Animate gets stuck at "Configuring Workspace" and becomes unresponsive.

Based on solutions I found, I have already deleted the following folders:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2024\
C:\Users\<username>\AppData\Roaming\Adobe\Animate\2024\

Unfortunately, the issue still remains, and Animate does not open.

If anyone has any suggestions or possible solutions, I would greatly appreciate your help. Thank you in advance!

sunhoo_4743 · Accepted Answer

then i don't know what would cause an undetected download problem.

Surprisingly, after removing the fonts I had installed around the time Animate stopped launching, the application finally opened.
Although the cause turned out to be different, I really appreciate all your help and support. Thank you!

kglad · Answer

did you uninstall your preferences?

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