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chamS
Participant
December 7, 2016
Question

Adobe Animate not Testing or Publishing. Why?

  • December 7, 2016
  • 2 replies
  • 1538 views

I have tried deleting and recreating my adobe animate project multiple times. I've checked the codes and had others check them but everything seems in order, and still it doesn't work. I'm stuck on what to try next?

      This topic has been closed for replies.

      2 replies

      sduckhorn
      sduckhorn
      Participant
      December 8, 2016

      Hello,

      we have the same problem here on two different PCs.

      However after some testing, we could find out that this problems only occurs when using Google webfonts in the HTML5 Canvas.

      @chams: can you confirm, that the problem also only appears in a HTML5 document with Google Webfonts?

      Initially we had some trouble opening the documents at all, because something was messed up with the Google Fonts. Only after I deleted the webfont we used and added it new I could open the previously created documents.

      Is there anything wrong with Google? Did they change anything so that the API is no longer working correctly with Animate?

      Can anyone else confirm that this is a current bug or does it only occur with a few installions?

      Thanks in advance.

      Sabine

      sduckhorn
      sduckhorn
      Participant
      December 8, 2016

      Just another thing: I just tried it with Adobe Typekit Fonts, and the error happens there as well.

      Clicking on Publish (or using Ctrl+Enter) doesn't do anything: no error message, no log entry, nothing happens at all.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 8, 2016

      i don't have a problem testing with, at least, a few adobe and a few google fonts.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 7, 2016

      if your animate cannot publish a new project, uninstall animate cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      and then reinstall.

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