Skip to main content
balkovsky
balkovsky
Known Participant
May 16, 2018
Question

Adobe Animate stopped working

  • May 16, 2018
  • 1 reply
  • 538 views

After the crash of Adobe Xd, Animate CC also stopped working. What is happening in ADOBE? Do you advise me or should I turn directly to help support?

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Comments is to ask about the operation of the Forum, not a specific program]

[Moved from the Comments forum to the specific Program forum... Mod]

    This topic has been closed for replies.

    1 reply

    N
    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    May 16, 2018

    Have you tried to uninstall and reinstall?

    Also what kind of system are you running?

    Adobe Animate CC system requirements

    Windows

    • Intel Pentium 4 or Intel Centrino, Intel Xeon, or Intel Core Duo (or compatible) processor (2GHz or faster processor)
    • Microsoft Windows 7 (64 bit), Windows 8.1 (64 bit), or Windows 10 (64 bit)
    • 2 GB of RAM (8 GB recommended)
    • 4 GB of available hard-disk space for installation; more free space required during installation (cannot install on removable flash storage devices)
    • 1024x900 display (1280x1024 recommended)
    • Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*

    Mac OS

    • Multicore Intel processor
    • Mac OS X v10.11 (64 bit) or v10.12 (64 bit)
    • 2 GB of RAM (8 GB recommended)
    • 4 GB of available hard-disk space for installation; more free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
    • 1024x900 display (1280x1024 recommended)
    • QuickTime 10.x software recommended
    • Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
    balkovsky
    balkovskyAuthor
    Known Participant
    May 16, 2018

    Uninstall and install I tried. The problem persists. The software starts running, but disappears at the end. No error.


    I have System WIN 10 64x, Pentium 5, NVIDIA Quatro 2000, RAM 16MB, all ok.


    The app had worked for me before. On Monday, a bigger WIN update took place. I think there might be a problem.

    Preran
    Preran
    Legend
    May 18, 2018

    We have heard of a few issues with using Adobe Animate CC on the latest version of Windows. If you are OK with us contacting you for investigation and collecting log files, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the message button.

    Thanks,

    Preran

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices