Adobe animate won't open or close

Question

whenever I try to open adobe animate I get this screen and it wont load anything and it wont close, anyone know how to fix it.

kglad · Answer

first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, reset your animate preferences, https://helpx.adobe.com/animate/using/set-preferences.html

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