Participant

Question

Adobe director 12 license key

Forum|Forum|4 years ago
June 11, 2021
4 replies
5729 views

[Moderator moved from Download & Install to Animate.]

I have some director application that we started using in an exhibition in 2008. I need to be able to make small alterations for screen aspect ratio and PC change. I have a trial director 12 but it keeps crashing. Any suggestions please?

New user

S

Software User

Participant

Hi,

In 2014, I bought a standalone copy of Adobe Director 12 from a 3rd party seller and have been using it successfully since.
A few weeks ago, I bought a new laptop and attempted to install Director 12 to that but was informed that my licence had been revoked.

On enquiry, I was diverted to a staff member, who informed me that the seller was never an approved Adobe seller and had sold me the software illegally. Clearly this was a failing of the company, not one to be passed down to the paying customer, so I asked if I could have my serial number reinstated, or a new serial number created, as I already have the installer and the reciept of purchase. (Bearing in mind that this is discontinued software and at no cost to the company).

They were extremely unhelpful and insisted on upselling me the Adobe CC suite, which if course, does not contain the discontinued Adobe Director 12.

As I've a partially finished product which took considerable time to create, I'm eager to get up and running.

Adobe customer services sent me here, stating "an expert will get your query answered." That query is, how do I get my purchased-with-receipt and revoked serial reinstated?

Thanks

D

DeanUtian

Community Expert

Hi @Software User

Sorry to hear about your situation.

Were you talking to someone at Adobe from the text chat area? The person hasn't given good advice to come here for a solution as:
- Most people here are not staff of Adobe so can't help with software activation other than troubleshooting.
- There isn't even a Director specific forum anymore so attention to this product is almost non-existant.

I can try help. Just to confirm, when you go to your Adobe account and go to registered products (as in the link below), do you not see Director?
https://account.adobe.com/products

I would suggest trying to contact Adobe again through the chat and hope you get someone more experienced to address your situation.

Another question, have you tried installing Director 12 and now it is in the 30 day trial period?

You can also contact me directly by messaging me and I can help by publishing a Director file if needed.

S

Software User

Participant

Hiya,

Thanks so much for your reply. I really wasn't expecting one.

Yep, it's basically the second scenario you mentioned. I actually hadn't registered my Director 12 as I don't think I was prompted to, but I had noticed that the licence for it wasn't listed along with my licences for Photoshop CS6 and Audition over on the licencing site. Just thought that was something to do with the way Adobe handles discontinued software. I registered the serial recently on the accounts.adobe site and was able to download the setup again (I tend to keep backups of those anyway, so it wasn't a big issue) but yeah, once installed, it asked for ym serial to get it out of Trial Mode. I copied that from my email receipt and was informed that it's been revoked. In a nutshell, it seems to be stuck in 30 day trial mode. 😞

It's a bit of a pain as I've been through quite a few people in customer services and none seem able to help. Reaching a bit of dead end with this one.

N

Nick Gioia

Community Expert

They still make Director? I thought they killed that software.

D

DeanUtian

Community Expert

They still make Director? I thought they killed that software.

By @Nick Gioia

No. Director is no longer under development. Adobe stopped updating the product in 2013. They still sold it and updated Shockwave until 2017. From early 2017, Director was oficially at the end of life.

There are still people that work with Director - obviously not too many. There are some Made with Director products around that sill work.

L

Lawrie_BoarerAuthor

Participant

Thank you for this. I have started using the Vioso player in html5 and in many ways it is a better suited to the kiosk application I am maintaining. Its very easy to programme and has all the control I need.

Lawrie Boarer

Nancy OShea

Community Expert

Director is dead. SWF is dead. Flash is dead. So even if you had the original installation disk and serial number, it's still a dead technology that's unusable. I think it's fair to say you need to start over with Animate CC.

Nancy O'Shea— Product User & Community Expert

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Lawrie_BoarerAuthor

Participant

Dear Nancy,

Thank you for this. I downloaded 'Animate' but could do with a worked example to get me started. All the application does is have a menu on screen 1 ( a kiosk) and then clicking the menu it shows a video on screen 2 (a wall mounted screen). Can you point me towards a relatent example please?

Lawrie

Nancy OShea

Community Expert

In that case, use HTML5 code with the <video> tag and MP4 video file. Every modern browser on Earth can play MP4 video. No special players or equipment required. All you need is a plain text/code editor.

https://www.w3schools.com/html/html5_video.asp

================
CODE EDITORS:
-- Adobe Dreamweaver CC - https://www.adobe.com/products/dreamweaver.html
-- Atom (free) - https://atom.io/
-- Codespaces (free, browser-based) - https://github.com/features/codespaces
-- Nova (Mac only, formerly called Coda) - https://nova.app/
-- Pinegrow - https://pinegrow.com/
-- Sublime Text - http://www.sublimetext.com/
-- Visual Studio Code (free) - https://code.visualstudio.com/