Skip to main content
T
tim823
New Participant
July 6, 2014
Answered

Adobe Flash CC Wacom pen issues.

  • July 6, 2014
  • 61 replies
  • 126081 views

Hi,

     I have a Lenovo Thinkpad Yoga Ultrabook that has tablet functionality via Wacom. I have had no issue drawing within the Photoshop that I have had for months now, but when I just installed Flash CC, the tablet will not let me use the tablet pen to draw a line correctly. What it does is makes a long straight diagonal line every time I try to touch it to the screen, and then at the end of said line, it then will draw what I gesture with my hand. The problem is, its offset now to the end of the line, so it is completely unusable. It has no problem working if I were to use my finger on the touch screen instead of the pen, which is very strange.

Some things to note:

-Again, it works fine with the pen in other drawing apps like photoshop

-The issue persists with the default pen and a different brand pen that I frequently use.

-I have all my graphics drives updated

-I have the latest Wacom Feel it drivers

-I turned off all tablet settings that might interfere. Which shouldn't matter anyway if the pen works in other Adobe apps.

-I cant find a single thing online that comes anywhere close to what I need about this issue. I have no where else to turn! It seems like a Flash not being able to handle the tablet function settings.

-I am not a newbie to the Wacom functionality, so I have tried all of the obvious fixes.

Does anyone know of any fixes for this problem? I have the 30 day free trial of Flash, and I am not going to buy this if I cant get it resolved in the next month!


Any help would be greatly appreciated.

Thanks!

    This topic has been closed for replies.
    Correct answer Mohanaraj

    Hi All,

    We have been collaborating with many of you to nail down most of the issues related to various tablet drawing issues you are facing. We thank you for all the help & support you have extended to us.

    We now have addressed several drawing related issues including

    - various offset issues

    - issues with multiple monitor configurations

    - lack of mouse mode support

    etc.,

    in Animate CC released couple of days back.Please give it a try and let us know your feedback.

    We are committed to get your drawing experience right for you.


    In addition, we have lot exciting new features in Animate CC, please check them out at Animate CC new features | Buy Adobe Animate CC (Flash Pro)

    Thanks!

    Mohan

    61 replies

    Show previous replies
    D
    digitallamb
    Participating Frequently
    July 10, 2015

    I eagerly installed the new version but alas, I'm still getting the same issue.

    All these lines are single clicks using the brush tool. As you can see I am using Flash Professional CC 2015 v15.0.1.179 which I have just updated (restarted the computer too).

    Does anyone have any constructive suggestions?

      Mohanaraj
      Adobe Employee
      Mohanaraj
      Adobe Employee
      July 14, 2015

      Hi,

      It may happen if your tablet is mapped to Mouse mode. Can you please map your tablet to the default option i.e. Pen mode in your Tablet properties dialog and see if that helps?

      Thanks!

      Mohan

      J
      johnny4x
      New Participant
      July 9, 2015

      re-installed the CC app - all works now.  Updated Flash CC and can confirm all fixed.  Thank you!

      John

      J
      johnny4x
      New Participant
      July 9, 2015

      fantastic .. but in a bazzar twist of fate.. past two days I can't connect to server! . Anyhoo that is a different issue, will check Flash when I eventually get connected

      M
      Adobe Employee
      Mukesh R Shah
      Adobe Employee
      July 9, 2015

      Hi John,

      Please check the version of Adobe Creative Cloud app you have on your system by accessing "Settings-> Preferences..." menu.

      2.1.3.121 is the latest version of this app.

      Rgds,

      Mukesh

      P
      paulnewell67
      New Participant
      July 8, 2015

      Same problem happening. Using dual screen, Intuos Pro tablet, Windows 8.1. I've reinstalled Flash, the Wacom drivers and followed all the other suggestions...Only thing that fixes it is using just one screen.

      M
      Adobe Employee
      Mukesh R Shah
      Adobe Employee
      July 9, 2015

      Hi All,

      The issue related to Brush and pencil drawing in Flash Professional CC 2015 in dual monitor setup with Wacom devices has been fixed in the latest update. Please update it to Flash Professional CC 2015 v15.0.1.179.

      Rgds,

      Mukesh

        T
        thomash78133952
        New Participant
        July 9, 2015

        Thank you for the update. I briefly tried it this morning and all seems to work. I'll need to put it through its paces tonight.

        M
        MrYoke
        New Participant
        July 7, 2015

        Getting the same problem. A fresh install of flash that I bought today, never before installed on this computer and using the latest version.

        Wacom Cintiq 13HD

        Win 8.1

        T
        thomash78133952
        New Participant
        July 7, 2015

        Count me among the others with this same problem (horizontal lines as soon as pen touches screen). I've tried all the suggestions to no avail. I did not have this problem prior to the recent update from the past month or so.

        Wacom Cintiq 21ux

        Win 8.1

        A
        Anonymous
        July 6, 2015

        Ive been having the same issue as digitallamb. Im using a Cintiq Companion 2. Prior to updating to CC 2015, the 2014 edition worked fine. Now even if I downgrade to 2014 the bug still appears. I've tried many of the suggestions posted so far, and am disappointed to say they dont work. The lazy nezumi fix is the closest thing to a success, although it produces very shaky lines and is therefore unusable. I've adjusted resolution, changed drivers, switched from and to mouse mode, etc.

        I can draw properly in cs6. Please figure out what is wrong with your product

        Bartosz Roczniak
        Bartosz Roczniak
        New Participant
        July 5, 2015

        Just a quick info - turning on Lazy Nezumi Pro, hooking Flash CC window fixed the issue for me. You can get trial for free. Hope it helps until Adobe fixes this bug.

        D
        digitallamb
        Participating Frequently
        July 2, 2015

        I just opened Flash CS6 and surprise surprise, the pen tool works perfectly with the Wacom even with dual screens. I open Flash CC 2015 and the line issue is still there.

        This confirms to me that it's not a dual monitor issue, screen resolution issue or even a Wacom driver issue. As discussed, it's a Flash issue.

        Looking forward to an update.

          J
          johnny4x
          New Participant
          June 25, 2015

          just to jump in - I also have this problem in Flash (15.00.173) .. horizontal lines as soon as my Wacom pen touches the tablet - latest Wacom drives installed. help!

          *should say also - using Windows 7, dual monitor and Wacom Intuos tablet.. just tried single monitor, still same problem.

          M
          Adobe Employee
          Mukesh R Shah
          Adobe Employee
          June 26, 2015

          Hi John,

          Are you using Wacom in dual monitor setup. In such scenario, please use flash on your main display.

          After making any display changes (monitor settings changes or even moving flash from one monitor to the other), please create a new document and then try drawing.

          Also please check text resolution DPI setting (under Control Panel ->Display section) and set it to 100%.

          Rgds,

          Mukesh

          Izeo
          Izeo
          New Participant
          June 26, 2015

          Why are these recommendations still being made for trying to debug the issue?  They've already been made in the post, and as digitallamb‌ has shown from following all of these routes, text DPI and monitor mode (and resolution etc) aren't solving the problem.

          Are you guys at least reproducing the problem and working on a fix to push our way?  This seems like you're still in the "we don't know what's wrong but these things may help?" phase.  Similarly, if you can't reproduce the problem, your questions should be changing instead of continuing to repeat the same recommendations so we can try to help you...

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices