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Max38205580wy5w
Participant
Jun 23, 2024 9:37 AM UTC
Question

AME wont work on my computer

This started when I tried exporting something from adobe animate as a video, and it said that i needed to update AME to 8 or above, which i knew i already have done. Then i tried opening AME and i got the message (not from adobe but from my computer itself) "this app cant run on yout PC. To find a version for your PC, check with the software publisher." This is odd as I have never had a problem with either Animate or AME before this, it always exported perfectly fine. Please help

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Jun 23, 2024 10:45 AM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jun 23, 2024 10:45 AM UTC

their versions have to stay in sync. 

 

using the cc desktop app:

 

1. uninstall animate and uninstall ame.

 

2. then install animate which should automatically install the matching ame version.

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