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Magui Barone
Magui Barone
Participant
July 20, 2021
Question

An error occurred opening file... [Adobe Animate 2021]

  • July 20, 2021
  • 1 reply
  • 356 views

Hey guys! I've seen similar posts on this error but none were recent, and none suggested working solutions for this.

A little context: I'm running Windows 10 and all of the sudden Animate stopped opening any of my previously saved files, except for the last one I created today.

I tried deleting the preferences but I could't find the right path, as all the paths suggested are out of date. Can someone tell me the correct path for the preferences file I need to delete so I can properly try that?

I also tried restarting, reinstalling, downgrading the version, working local instead of working on Drive File Stream, etc etc etc. Nothing works.

Adobe Animate is alread incredibly unstable as is, but this is too much, because if it doesn't get solved then I cannot open any project I have ever done (except for this last one).

Any clues? Please help!!

    This topic has been closed for replies.

    1 reply

    n. tilcheff
    n. tilcheff
    Legend
    July 20, 2021

    This is the path to config folder:

    C:\Users\YourUserName\AppData\Local\Adobe\Animate YourVersion\YourLocale\Configuration

     

    You may need to show hidden files and folders to be able to get there.

     

    While Animate is closed, delete everything that is inside Configuration.

     

    Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
    Magui Barone
    Magui BaroneAuthor
    Participant
    July 20, 2021

    Hi N! Thanks so much for your quick reply. The route you provided was correct, but erasing its content and restarting didn't work. I still get the same error.
    PS: My friends can open the files I can't.
    PS2: I also tried overriding google drive and trying to open the files from the local drive, but problem persists.

    Any clues? Thanks

     

    Magui Barone
    Magui BaroneAuthor
    Participant
    July 20, 2021

    Hey guys! After 2 hours troubleshooting with the guys in IT, it resulted that it was all a conflict with my Windows login user, permissions and VPN.

    We deleted my user and recreated it again and everything went back to normal. I hope this helps anywone that goes through the same issue.

    Thanks you all!


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