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PATurmel12
PATurmel12
Inspiring
February 4, 2021
Question

Android : 'Aw Snap, something went wrong'

  • February 4, 2021
  • 1 reply
  • 717 views

Opened a new Animate HTML5 Canvas document, changed the stage size to 2000 x 1520, imported a .jpg to the stage, published and uploaded to website,

 

Page constantly crashes on Android, getting the message 'Aw Snap, something went wrong'.

 

Tried debugging with chrome://inspect/#devices, but nothing found ( nothing in console ).

 

I have tried both Windows and Mac, Animate versions 21.0.1 and 21.0.2  (Build 37893 Windows and 37179 Mac)

 

Publish settings:

Basic

-  Include hidden layers

-  Make responsive     by width

-  Scale to fill visible area    stretch to fit

-  Include preloader    default

HTML/JS

-  Compact shapes

Image Settings

-  Export images assets    as texture

-  Quality 8 bit

-  Resolution 2.0

-  Max Size 2048 x 2048

 

Does this look like it deserves a bug report?  Anyone have any idea what's going on here?

This topic has been closed for replies.

1 reply

JoãoCésar17023019
Community Expert
JoãoCésar17023019Community Expert
Community Expert
February 4, 2021

Hi.

 

My first guess is that your canvas is way too big. Have you tried resizing it down by say about 50%?

 

But if that's not the problem, would you mind sharing a link so we can test?

 

Regards,

JC

PATurmel12
PATurmel12Author
Inspiring
February 4, 2021

Thanks for such a quick response.  I have built similar pages so I'm really confused as to why this is behaving this way.

 

I changed the stage size to 500 x 380 and the maximum spritesheet size to 450 x 450,

but am still getting the same error.

 

Here's a link to the page, I'll try to keep this open for a short while, (should have no cache)

http://cloudt.graphulator.com/files/market/untitled/Untitled2.html

 

and I'll attach the .fla

 

Note:  the attachment doesn't seem to have worked so here's a link

http://cloudt.graphulator.com/files/market/untitled/Untitled2.zip

JoãoCésar17023019
Community Expert
JoãoCésar17023019Community Expert
Community Expert
February 4, 2021

Hi.

 

Thanks for the feedback.

 

Have you customized the HTML? I can't tell for sure.

 

Anyway, have you tried creating a blank document and pasting your frames in it? I have and upload it to Netlify and so far it hasn't broken at all.

https://paturmel12-aw-snap.netlify.app/

 

Please let me know.

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