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Participant
May 10, 2020
Question

Animate 2020 won't open suddenly after a week of use

  • May 10, 2020
  • 2 replies
  • 690 views

Hello,

I've been using Animate for about a week or so and suddenly in April it just stopped opening. It generates crash reports and upon further investigation it says that's it's an "except access violation." I've tried uninstalling + reinstalling, running as administrator, and giving my profile full control over Animate's features to no avail. The only thing I haven't tried is letting it through my firewall. Should I try it? Will it work? Here's the crash line:

 

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001402D819F">

 

 

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2 replies

kglad
Community Expert
Community Expert
May 11, 2020

that's a windows error message, not an adobe message.

 

try updating your os and your graphics card drivers.

n. tilcheff
Legend
May 10, 2020

Hi mate,

 

Being blocked to access adobe's server can be the reason for not opening. Normally if it can't connect it should give you a more meaningful message, but it's worth trying letting it through the firewall. There may be be a separate adobe process that actually needs access. You will have to experiment with that and keep in mind that it will work 'blindfolded' for a while after a successful connection until that period expires.

 

Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation