Animate 2021 crashes on open without error message AND more

Question

Working on Windows 10. I downloaded the latest update for Animate 2021 and had to work on a project that was last opened in 2020. I tried to open Animate and it crashed. I tried opening the program a few more times in different ways and it still kept crashing.

I have limited permissions, so I called my company's IT to help me download a previous version. We downloaded the earliest available 2020 version to see if it would make a difference. The program opens with no problem. But when I try to open one of my past files, it doesn't work. It acts like it will open but nothing appears and all the panels are greyed out. I'm able to create a new file with no issues, I'm simply not able to open existing files.

Does anyone have any idea what I could do to solve this, or what could be causing it?

kglad · Answer

if you can, and have not previously, create a custom shortcut

reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

open animate and confirm your shortcut was reset to default

see if problem is solved.

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