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KKivikko
Participant
October 26, 2020
Question

Animate 2021 fails to open

Just updated to Animate 2021 via my creative cloud account on my MacOS 10.15.7 (MacBook Air). The updated app will not open. I uninstalled and then reinstalled the An 2021. I also restarted my Mac.

The problem persists.

Any similar experiences? Any advice?

Is there a way to uninstall 2021 and then install Animate 2020? I found 2018, but I'd rather not go back that far.

Thanks.

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    3 replies

    Declan5FFB
    Participant
    November 15, 2020

    Yes, I am having the exact same issue, can't find any sollution 

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    KKivikkoAuthor
    Participant
    October 26, 2020

    Aha! I had never explored the ellipses by the Animate "install" button on Creative Cloud.

    From there, I can install the previous version. Near term problem solved.

    But about that issue with Animate 2021 quitting…

    I'm still curious where my problem lies. Is it in my system locally; or is it affecting others?

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    found object
    Participating Frequently
    October 27, 2020

    Hi

    There's a few others reporting the same problem. Myself included.

    One of them is here and Adobe mentioned it may be a font issue?

     

    https://community.adobe.com/t5/animate/adobe-animate-max-update-21-0-is-now-live/m-p/11540091?page=1#M336674

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