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K
KKivikko
Participant
October 26, 2020
Question

Animate 2021 fails to open

  • October 26, 2020
  • 2 replies
  • 541 views

Just updated to Animate 2021 via my creative cloud account on my MacOS 10.15.7 (MacBook Air). The updated app will not open. I uninstalled and then reinstalled the An 2021. I also restarted my Mac.

The problem persists.

Any similar experiences? Any advice?

Is there a way to uninstall 2021 and then install Animate 2020? I found 2018, but I'd rather not go back that far.

Thanks.

    This topic has been closed for replies.

    2 replies

    D
    Declan5FFB
    Participant
    November 15, 2020

    Yes, I am having the exact same issue, can't find any sollution 

    K
    KKivikkoAuthor
    Participant
    October 26, 2020

    Aha! I had never explored the ellipses by the Animate "install" button on Creative Cloud.

    From there, I can install the previous version. Near term problem solved.

    But about that issue with Animate 2021 quitting…

    I'm still curious where my problem lies. Is it in my system locally; or is it affecting others?

    F
    found object
    Participating Frequently
    October 27, 2020

    Hi

    There's a few others reporting the same problem. Myself included.

    One of them is here and Adobe mentioned it may be a font issue?

     

    https://community.adobe.com/t5/animate/adobe-animate-max-update-21-0-is-now-live/m-p/11540091?page=1#M336674

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