Inspiring

Answered

Animate 2021 Opens, but without the Actions Panel? Opening that Crashes Animate2021?

Forum|Forum|4 years ago
September 23, 2021
2 replies
1193 views

This started yesterday, no changes have taken place.

The Actions Panel has always been part of my custom workspace but is not there any more.

What gives?

Thanks.

This topic has been closed for replies.

Correct answer kglad

assign, at least, one custom keyboard shortcut.

confirm it works

then reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

confirm your custom keyboard shortcut no longer works

open the actions panel

p.s. saving versions frequently is useless unless you change the save file name.

Jeffery.WrightAuthor

Inspiring

Updating to Animate 21.0.9 failed to resovle this issue.

None of the workspace presets show the Actions panel.

Where do these reports go? Is this just to let Adobe customers feel like something is being done about these glaring flaws in their products?

kgladCorrect answer

Community Expert

assign, at least, one custom keyboard shortcut.

confirm it works

then reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

confirm your custom keyboard shortcut no longer works

open the actions panel

p.s. saving versions frequently is useless unless you change the save file name.

Jeffery.WrightAuthor

Inspiring

That's what I meant, File_01.fla, File_02.fla, etc...

Well I performed the ritual sacrifice of resetting my preferences and it appears to have appeased the Adobe gods... for now.

I gotta say, I would rather just work on my projects to deliver media to my clients instead of participating in these wild, surprise adventures in finding ways to get the software to do what it's expected to do.

Thanks again for your help!

kglad

Community Expert

can you open a different workspace that contains an actions panel. if so, use it and recreate your custom workspace and resave it.

or reset your preferences for a better fix but a loss of all your customizations, https://helpx.adobe.com/animate/using/set-preferences.html

Jeffery.WrightAuthor

Inspiring

Thanks klgad, the issue seems to be something with the CC Desktop app.

When I close that from the task manager and relaunch Animate, everything seems to be fine.

While working on a Canvas asset today, my Actions panel disappeared, Animate notified me that the file I was working on no longer existed and when I tried to open the Actions panel the program crashed again. Luckily I re-saved the file I was working on before it crashed, thus saving me from wasting an entire day's work. These Adobe bugs are a bit too exciting for me,I would prefer it if they would sort out their programming issues. Has anyone else heard of this issue?

Thanks again.

kglad

Community Expert

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

also, not only should you save your fla file frequently, save it with increasing version number appended. here are the saves i'm making while working on a canvas website for a client:

after a while you can delete the older ones. from the screenshot you can see i deleted the first 18 or so.

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