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Participant
Dec 20, 2023 10:58 PM UTC
Question

Animate 2024 Crashing frequently

Hi all! First time posting to a forum for advice like this, but I haven't been able to find anything thus far to fix this issue, so I'm here.


I updated my macbook pro to Sonoma 14.2, and my animate 2024 is up to date (as of dec 2023), but nearly every time I try to use the color swatches, or draw/fill with different colors it crashes unexpectedly. This issue only started as soon as I updated my computer, and I don't have the option to revert back to the last OS I was on. Are there any solutions to this? Thanks so much.

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19 replies

lisad49959599
Known Participant
Jun 7, 2024 7:41 AM UTC

Is there a solution for this problem already? I have this problem for several months now.

I have already uninstalled Adobe Animate, cleared the cache, restarted etc.

Resetting the computer system isn't an option for me.

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kglad
Community Expert
Community Expert
Jun 7, 2024 12:28 PM UTC

did you follow the steps delineated above?

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lisad49959599
Known Participant
Jun 11, 2024 6:08 AM UTC

Yes, I followed the steps but it didn't change anything.

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kglad
Community Expert
Community Expert
Dec 21, 2023 2:25 AM UTC

remove your preferences:

 

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then restart your computer and reinstall animate and test

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Participant
Dec 21, 2023 3:48 PM UTC

Hi! Thanks so much, I did this, but the problem is persisting.

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kglad
Community Expert
Community Expert
Dec 21, 2023 3:56 PM UTC

did you confirm your preferences were reset (eg, by a reset of a custom shortcut)?

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