Skip to main content
yo ni
yo ni
Participant
Dec 13, 2022 6:45 AM UTC
Question

Animate 23 update is very Buggy

It crashed twice in 5 minutes, deleted keyframes of a warped object kept moving even when gone and the combination of warp + parenting is still not working well. The version of 2 years ago was better at combining the two like in a flexible arm and a hand parented at the end of the arm. 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    Dec 14, 2022 2:25 AM UTC

    Have you reported the bugs? Have you tried to uninstall and reinstall it?

    Translate
    yo ni
    yo niAuthor
    Participant
    Dec 14, 2022 7:25 AM UTC

    how do I report bugs?

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 14, 2022 3:10 PM UTC

    you shouldn't report a bug until you've undertaken some basic local fixes.

     

    first, remove your preferences and see if that solves the problem.

     

    if it fails, you'll uninstall animate (including your preferences) and then reinstall.

     

    if that fails, then contact adobe support.

     

    if they can't solve/find the issue, then report a bug, and install the version that worked two years ago.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 13, 2022 1:57 PM UTC

    it's not buggy on my computer.  i've had v23.0 open for days and opened and closed several projects of different types.

     

    try to repair by removing your preferences. 

     

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

     

    Mac:

    /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices