Participant

Question

Animate 23 update is very Buggy

Forum|Forum|3 years ago
December 13, 2022
2 replies
186 views

It crashed twice in 5 minutes, deleted keyframes of a warped object kept moving even when gone and the combination of warp + parenting is still not working well. The version of 2 years ago was better at combining the two like in a flexible arm and a hand parented at the end of the arm.

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Community Expert

Community Expert

Have you reported the bugs? Have you tried to uninstall and reinstall it?

yo niAuthor

Participant

how do I report bugs?

Community Expert

Community Expert

you shouldn't report a bug until you've undertaken some basic local fixes.

first, remove your preferences and see if that solves the problem.

if it fails, you'll uninstall animate (including your preferences) and then reinstall.

if that fails, then contact adobe support.

if they can't solve/find the issue, then report a bug, and install the version that worked two years ago.

Community Expert

Community Expert

it's not buggy on my computer. i've had v23.0 open for days and opened and closed several projects of different types.

try to repair by removing your preferences.

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/