Animate 24.0.5 crashing on startup on Mac

Forum|Forum|1 year ago
September 27, 2024
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Correct answer derekwatson

that's a workspace location or preferences location?

Fixed the issue.
I setup a test user account on Mac, logged in and tried Animated, although first time it crashed again, second time whilst holding CMD-Option-Shift to reset preferences it opened successfully.
Closed Animate and switched back to my user account and it opened the first time.

P

Pook Jon

Participating Frequently

Hi

I have had the same problem on 2019 Intel Mac. I found that manually installing Osaka font in Font Book stops the crash. I think Adobe is being blocked by MacOS because when I ran Animate as a Guest User, Animate asked to download and install Osaka. As soon as I clicked yes the app would crash. If I clicked no it would load. I switched back to my User, activated Osaka manually and, hey presto, the app now launches.

Hope this helps someone out there.

Jon