Animate Broken on Second Display, Wacom

Forum|Forum|4 years ago
August 13, 2021
2 replies
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Hello,

I have a Wacom Cintiq 24 DTK-2420 as my second display. When I try to use Adobe Animate, the mouse is out of sync. This is incredibly frustrating. Edit > Preferences > Drawing > Tablet Input is set to 'Windows Ink.' Please help. Thank you.

Specs:

Adobe Animate Version 21.0.7, Build 42652

Window 10 Pro Version 10.0.19042 Build 19042
NVIDIA GeForce RTX 3090
RAM: 128 GB

Driver: 471.68 Studio Driver

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Correct answer arvind_bv

Are you using different display scaling factor in both of your displays? If Yes, this is a known issue we are working on a fix. Workaround is to use similar display scaling factor for both monitors.

A

arvind_bvCorrect answer

Adobe Employee

Are you using different display scaling factor in both of your displays? If Yes, this is a known issue we are working on a fix. Workaround is to use similar display scaling factor for both monitors.