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blastframe
Known Participant
Aug 13, 2021 8:45 PM UTC
Answered

Animate Broken on Second Display, Wacom

Hello,

I have a Wacom Cintiq 24 DTK-2420 as my second display. When I try to use Adobe Animate, the mouse is out of sync. This is incredibly frustrating. Edit > Preferences > Drawing > Tablet Input is set to 'Windows Ink.'  Please help. Thank you.

 

 

Specs:

Adobe Animate Version 21.0.7, Build 42652

Window 10 Pro Version 10.0.19042 Build 19042
NVIDIA GeForce RTX 3090
RAM: 128 GB

Driver: 471.68 Studio Driver

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arvind_bvCorrect answer
Adobe Employee
Aug 16, 2021 4:42 PM UTC

Are you using different display scaling factor in both of your displays? If Yes, this is a known issue we are working on a fix. Workaround is to use similar display scaling factor for both monitors.

 

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3 replies

Adobe Employee
arvind_bvCorrect answer
Adobe Employee
Aug 16, 2021 4:42 PM UTC

Are you using different display scaling factor in both of your displays? If Yes, this is a known issue we are working on a fix. Workaround is to use similar display scaling factor for both monitors.

 

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    blastframeAuthor
    Known Participant
    Aug 17, 2021 7:06 PM UTC

    Yes, this is the issue. There are different scale settings. I need to keep these settings as they are. I look forward to seeing the fix. Thank you.

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    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    Aug 13, 2021 10:00 PM UTC

    Have you tried to syncing it within wacom settings?

     

     

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