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R
rosebudd10027515
Inspiring
November 3, 2016
Answered

Animate CC 2017 Canvas exporting blank white document

  • November 3, 2016
  • 2 replies
  • 4583 views

I have only opened two Animate 2015 authored FLAs in Animate 2017, and changed nothing. Both those previously authored files now preview, or on open in Chrome or IE as  just a blank white document. Files that have never been open in 2017 are fine.

    This topic has been closed for replies.
    Correct answer just.emma

    Hey, have you tried publishing with the default template and seeing if that makes any difference?  (I know you like to use custom templates so I just wonder if that could have anything to do with what you're experiencing).

    If you check the JavaScript Console in your browser, do you see any errors?  If so, what errors are you seeing?

    If you could share a copy/example of your files that would be helpful too.

    2 replies

    R
    rosebudd10027515Author
    Inspiring
    November 3, 2016

    That is it. But i really need to use my publish templates as it means I don't have to edit every single HTML file.

    Colin Holgate
    Colin Holgate
    Inspiring
    November 3, 2016

    There were changes to fix issues with doing local testing on files that used spritesheets. It could be the Adobe fixes and your changes are clashing with each other. Can you make a new template by applying your usual changes to the new default template?

    just.emma
    just.emmaCorrect answer
    Inspiring
    November 3, 2016

    Hey, have you tried publishing with the default template and seeing if that makes any difference?  (I know you like to use custom templates so I just wonder if that could have anything to do with what you're experiencing).

    If you check the JavaScript Console in your browser, do you see any errors?  If so, what errors are you seeing?

    If you could share a copy/example of your files that would be helpful too.

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