Animate CC 2019 crashing all of the time

Question

I am very disturbed by the new version of Animate CC.  I am using the latest and every time I open a file or try to work, I am spending lots of time waiting for this damn program to start working.  It keeps saying not responding.  What have you done with my program that I teach and use professionally.  The way that you have programmed the symbols to work has slowed my workflow down to a crawl. Are you going to fix this?  Do you have a fix that I don't know about?  Have you decided that you don't want to have an animation program any more?

kglad · Answer

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

or remove

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

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