Participant

Question

Animate CC 2019 Keeps Crashing

Forum|Forum|6 years ago
August 17, 2019
1 reply
2793 views

So whenever I use Animate CC 2019, when rendering my video, it works fine. (Rendering as in pressing CTRL + Enter) Now, if I put a camera in the project, it'll crash when rendering at 50%. Has anybody had this problem? I also tried making a blank project with just a camera, it still crashes at 50%.

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Community Expert

Community Expert

reset your preferences -

https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

LurkStudiosAuthor

Participant

I just tried that, but sadly it didn't fix anything

Community Expert

Community Expert

then reinstall:

uninstall animate cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer (don't skip this)

use the desktop app to install animate cc