Animate CC 2021 Crashes Upon Startup

Forum|Forum|4 years ago
July 24, 2021
3 replies
1696 views

Good day to anyone reading this.

I downloaded and installed Animate CC 2021 from the Creative Cloud desktop app yesterday. I have a free subscription, so I started the trial and opened the app. After waiting for some time, I realised that the app wasn't opening. I relaunched the app, the splash screen appeared, and after a few minutes, the main app window opened... and an error dialog box with the message, "Sorry, an error occurred." Sometimes it crashes without an error message, or refuses to launch at all. I have followed the instructions at Troubleshooting tips to fix Animate crash on launch or startup , without any success.

I am running Windows 10 21H1. Attached is a screenshot of the error dialog box. If any more details are required, I will be happy to provide.

Any help would be more than appreciated!

This topic has been closed for replies.

N

Nick Gioia

Community Expert

Try an uninstall and reinstall. Make sure you have version animate 22.0.22

Animandic

Participating Frequently

Nothing helps.
I tried what you suggested with 21.0.9, 22.0, 22.0.1 and 22.0.2.
This morning I had an option to install 22.0.3, and it still crashes on startup. Other Adobe applications works well.

The only option for me right now to finish the ongoing project is to use the application on iPad.